No pictures, but the story is fun!

Holleeyy shit, has it been seriously a week since I was last here? No apologies, I have been absolutely nutty at work!  I was really funny thinking that I would have time to update every day again starting this week when I should have known my peoples would keep me so busy (with the STUPIDEST shit) that I'd be two seconds away from being admitted to the Rahway Prison.  You know how that goes really, when you are an admin assistant, everything that someone asks you to do, needed to be done yesterday, or 2 weeks ago. Because it's THAT important that I show you how to edit a header in Word, or find a color printer on a MAP for you on our floor. I mean, use your brain cells, go to google and look that shit up! 

I'm settling in, as I gave you a preview the other day, my cutesy little tassels came out so adorable! I know that I must be the talk of the office with all my arts-and-crafts projects in my cube.  I'm okay with this.  It's very pink in here.  This, I am also very okay with.  It feels homey.  It should, shouldn't it? Spending 40 hours here a week is practically my whole life.  So, I should be happy in my space. And that's just what I am. Oh, and by the way if you are thinking of making these tassels after seeing mine, here is my one piece of advice: Don't. 

If you aren't the BEST crafter, just buy them.  There are so many shops on etsy that have them selling between $7-$15 which I think is worth it. Those suckers took 2 1/2 hours of my time away from me, and you know once I start a project, I am hopelessly devoted (to youuuuu) to it.

I wanted to let you know what happened with my Jetta. And then I have a funny story about magazine files and lamps. I sure like to keep it interesting around here.

So, I'm not sure where I left off and quite honestly, I'm too damn lazy to link back to the post, and to even find it.  So I'm going to start by telling you that Mike had to have Triple AAA come to jump the battery/car? I don't know how to explain that...and then he drove it to the dealer.  He told them we wouldn't be paying for this as it was a safety issue.  They kind of didn't answer him, he left it at the dealer, they ordered the part and called him telling him that the cost would be around $350. I said, "Abso-f*cking-lutely NOT!!!, I'm calling VW Customer Care right now and having them take care of this."  So I called, and I believe this was a Tuesday, and they told me they would look into this and get back to me by end of business day Thursday. I said, fine, whatever. Just call me back.  So Thursday rolls around and I get this hoity-toity moron calling me back with a real prissy attitude, if you know what I mean (a man, by the way)... and he's basically the biggest piece of shit I've talked to in my life when dealing with customer service.  Okay, that's somewhat of a lie because I just talked to Queen at AT&T yesterday about cancelling my phone line and she gave me a bunch of sassy-ness on the line... ANYWAY, the customer service man told me that my satisfaction was their (VW) number one priority and what they could offer me is to pay for the part and I would be responsible for the labor costs only! Ohmigod! Yay!  I said, "So what you're telling me, is you are gonna cover a part that is what, the most $50 bucks and then I have to pay the ridiculously inflated labor charges since this is being handled by the VW dealer? That's the best you can do for me? That's ridiculous! This is a safety concern! What if I was at the grocery store and had a screaming baby in my car, what would I do? Drive around until my gas comes out? My key wouldn't COME OUT. Do you understand that? This is crazy!"  Well, he surely didn't like that response, because then he answered me saying "Well ma'am if you don't like this offer, I'd be more than happy to take it away and not give you anything at all."

HOLY F*CK. Are you SERIOUS????

I nearly LOST IT ON THE PHONE. Like I was shaking and my heart was racing like I was hopped up on 10 cups of coffee. I said "Oh my gosh, am I understanding you correctly right now? Did you just offer me something and now you're taking it back, because I'm not happy with the offer? What the hell kind of customer service is this!!!"

"Well, we like to really help our customers, especially those who are out of their warranty period and this is such a great offer that we are willing to cover the part for you! But if you don't like this, this offer will only stand for 24 hours and you need to let us know if you want this or not, Is there anything else I can help you with?"

OH MY GOD!?!?!?! FOR REAL!~?!??

I told him he needs to have the service manager call me ASAP.  Then his response, it gets better:

"Well sorry but I can't make him pick up the phone and call you. I can note this in your file."

I'm done. Absolutely done at this point.  I couldn't believe my ears and I told him how annoyed I was getting by the minute that this phone call was going on. He was the dumbest piece of shit I've ever talked to.

So, after I got off the phone I called Tony Silva the manager up of my VW dealer and went onto leave him a really sarcastic, assholey voicemail.  He called me back 15 minutes later. I told him how rude the customer service agent at VW was and that it was ridiculous.  I explained my case and he said there was nothing he could do.  I said this is bullshit.  Tony, next year when you are calling me to upgrade my vehicle I can guarantee you I won't be back.  I've been a customer with you since 2009, and 2 years ago when you called me about this fantastic offer to trade up my 09 jetta to a new one, I thought to myself, you know what I will continue to go to Freehold.  I liked the service (made sure to give props to Raul my service guy) and let him know it was out of my way to come to Freehold when I live elsewhere.  He really didn't like this so he said "ok, let me look up your records"  Basically he came back saying that he saw I had been a customer since 09, paying my car loan through VW, no late payments, all my service done in Freehold, and that he would be willing to split the cost of labor. SO YEAH. Badda bing, badda boom. I ended up paying ~$115 instead of $350.  I said that was fine. Kept my mouth closed and they fixed the car. 

Holy moley, what a STORY. I know how long it was but I really needed to give you all the details so you could see how frustrating of a time that was for me.  Right before my vacation too, by the way.  What is it with me and cars before vacations? (do you remember I had a small accident on the parkway in my new car right before St. Lucia?) AH!

I decided I'm pulling another Lauren-blog-post-from-last-week and I'll come back tomorrow (I promise) about the story of the lamp and Pink magazine files.  Hint: it's an Ikea story!

Weekending - It sucked

Hi Everyone!

I wanted to check in with you all and know that I am in fact alive! Proof is on my sidebar to the left, I was snoozing with Peanut just yesterday!

No really, on Friday, my computer seriously whacked out and I had a loaner laptop for the remainder of the day at work and didn't feel too entirely comfortable blogging on a public computer. So that's that.  Then today, it's been a hectic mess because our car had some serious issues last night! And I'm trying to catch up on the lost work from Friday. AYE!

We own a 2012 Jetta and well like any nice, accommodating and generous wife, I had planned to wash Mike's car after I did mine yesterday afternoon.  I finished mine up and swapped places in the driveway.  I was all set and ready, until I wasn't able to TURN THE CAR OFF. Like the key, was STUCK in the ignition, WHILE THE CAR WAS ON.  I tried EVERYTHING in the book, slamming into park, jiggling my wheel around, taking it for a drive [to name a few] and nothing helped.  This was at 6pm.

I called VW emergency roadside assistance but since we are over the miles on our warranty (36,000) they wouldn't help us.  I called my insurance company and they couldn't get in touch with a locksmith, or help for that matter. Finally I thought I was getting some where 45 minutes later when I called AAA and they were going to send someone to save the day. YAY!!!.

Or not.

An hour later I receive a phone call saying that they aren't able to help us since the car is running, and they don't cover these type issues.  They would be more than willing to provide a tow to the dealership but basically I yelled into the phone, what the F good would that do me, I can just DRIVE it there.

So then we thought we would drive the jetta to the dealership (about 30 miles away), well it was our lucky day we were no where close to running out of gas.  No problem! We'll drive it there, leave it running over night and drop the extra set of keys in the drop box.  Well that didn't do us any good either because we were UNABLE to lock the car while it was running, with the spare set. OH MY GOD.

So now we have this car, sitting, running in our driveway for about 4 hours and I got restless. After many many phone calls to my dad, consulting the internet, and giving up, my neighbor (Not Dave, but his son) comes home and says "Did you guys lose something?" (because we had been in this situation when he left earlier in the evening). And we just basically told him what was going on.  Finally after putting our heads together, we found the correct layout of my fuse box under the hood (it was not in the owner's manual) we were able to pull the fuse to turn off the ignition. HALLELUJAH!

Ummmmm or not (again).

So obviously the entire car wasn't shut off, just the ignition. So the battery died. Which meant we would either need it towed or jumped to start it again.  Triple AAA came and jumped the car and Mike drove it to the dealer this am.

And now basically, they are telling us we are responsible for the charges to have it fixed.

I DON'T THINK SO VOLKSWAGEN. THAT IS NOT HAPPENING. I HAVE BEEN A LOYAL VW CUSTOMER FOR 5 YEARS.

I AM PISSED BEYOND BELIEF.

THIS CAR IS TWO FUCKING YEARS OLD.

I AM NOT PAYING FOR THIS!!!!!

#endrant.

I will be back tomorrow with a cute outfit!! Stay tuned for our adventures!

Linking up with Biana!